Computer Based Training Good? Bad?
https://www.humanperformancetools.com/human-performance-tools/should-we-consider-computer-based-training-as-an-impactful-solution
will include the link
to the article that I read prior to this blog post. Computer based training (CBT) has become a
huge concept that has been utilized for a while and became mainstream during COVID
era. It is efficient, quick, cost effective, and I believe a complete waste of
resources. Humanperformancetools.com website had an amazing article on this subject.
It is something that I am truly passionate about because I am currently the
Human Performance (HPI) Lead at the worlds most unique test nuclear reactor.
This article states a lot of good reasons why we should not
use CBT as an impactful training and I think it is worth the read. Now let me tell
you a little bit about my own experience. We do a CBT on the basics of human
performance but as we move into the more advanced courses people do not know
the basics even though the took the class. What I learn is that they are
checking email, writing papers, doing procedures or anything else they need to
complete while the CBT is happening on another screen they just look over at it
long enough to hit the NEXT button. The major principles that we need them to
understand is lost or never learned. This causes inefficiency in the system
cause now I must spend hours helping them relearn the basics to be able to teach
the class.
That is frustrating for the Teacher and other learners, and
is something that has been a sore subject for a while. Taking an HRD class
before this class has shown me the importance and impact of good training on an
organization. People feel invested in not just another program they need to
click through. Currently we are reducing seat time for training, this has
already caused some to question if the company values them as employees. Training
is usually the first thing to get cut when budget gets tight but they do not
understand the impacts to culture that this may cause. Now even though this
article agrees with me I have found many that talk about how great CBT is and
the value they get out of it. That being said I think a lot of it is about how
the CBT is utilized and incorporated. There is a place for technology in
training but we must be careful we don’t loose the individual while doing
it.
CBT’s offer convenience and cost savings, but truly can fall short on engagement and retention when they become a “click-through” exercise. Your example of learners multitasking during training really highlights the gap, efficiency without comprehension undermines the whole purpose! I think the key is blending technology with interactive elements and accountability, so people stay invested and connected to the material. CBTs should be used as a tool, not necessarily as a one stop shop.
ReplyDeleteThank you for the comment, I think you are correct in that it should be used as a tool to enhance and not replace.
ReplyDelete